Privacy Policy

1. Introduction

At Mahindra Motors Ambala, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our business, visit our website, or purchase our DACUS and GAIA electric scooters.

We respect your privacy and are dedicated to maintaining the confidentiality and security of any personal information collected from our customers.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide to us directly, including:

• Contact Information: Name, phone number, email address, postal address
• Purchase Information: Details about electric scooters you're interested in or have purchased
• Service Information: Vehicle details, service history, maintenance records
• Communication Records: Records of your communications with our sales and service team
• Identity Information: Government-issued ID details as required for vehicle registration

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information including:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent on our website
• Referral source

3. How We Use Your Information

We use your personal information exclusively for legitimate business purposes related to sales and service:

• Sales Services: Processing inquiries, providing product information, facilitating purchases
• Customer Service: Providing after-sales support, maintenance services, warranty claims
• Communication: Sending service reminders, product updates, and important notifications
• Legal Compliance: Meeting regulatory requirements for vehicle sales and registration
• Business Operations: Improving our services and customer experience

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information:

• Secure Storage: Customer data is stored securely in password-protected systems
• Access Control: Personal information is accessed only by authorized staff members who require it for their job responsibilities
• Data Encryption: Sensitive information is encrypted during transmission and storage
• Regular Updates: We regularly update our security measures to protect against new threats
• Physical Security: Our premises and systems are secured against unauthorized access

5. Data Sharing and Third Parties

We do not share, sell, or rent your personal information with third parties for marketing purposes.

We may share your information only in the following limited circumstances:

• Service Providers: With trusted service providers who assist us in business operations (e.g., payment processors, delivery services)
• Legal Requirements: When required by law, court order, or government authorities
• Business Transfers: In the event of a business sale or merger, subject to confidentiality obligations
• Vehicle Manufacturers: With DACUS and GAIA manufacturers for warranty and service purposes only

6. Data Retention

We retain your personal information only as long as necessary for:

• Providing ongoing sales and service support
• Meeting legal and regulatory requirements
• Resolving disputes and enforcing agreements
• Maintaining warranty and service records

Customer data is typically retained for a period of 7 years from the last interaction, or as required by applicable laws.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Opt-out of non-essential communications
• Portability: Request a copy of your data in a portable format

To exercise any of these rights, please contact us using the information provided below.

8. Cookies and Online Tracking

Our website may use cookies and similar technologies to:

• Improve website functionality and user experience
• Analyze website traffic and usage patterns
• Remember your preferences and settings

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

9. Google Ads Compliance

This website may participate in Google Ads programs. We comply with Google's advertising policies including:

• Transparent collection and use of personal information
• Providing clear privacy disclosures
• Obtaining appropriate consent for data processing
• Implementing proper data security measures

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Providing direct notification for significant changes

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in Ambala, Haryana.

By using our services or providing us with your personal information, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.